Return & Refund Policy

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product arrives damaged, please send us a photo & video of the damaged product and box within 5 days of receiving your order.
If we have delivered the wrong or damaged product, we will replace the same product immediately, and there are no additional shipping charges that you would need to pay.

We welcome requests for replacement or return on the following circumstances or terms:

  1. If you identify quality or a manufacturing defect on the received product.
  2. The product supplied is different from the product ordered.
  3. The product supplied must not have been used or worn out.
  4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
  5. The customer must supply proof of purchase or receipt of the product.
  6. We strictly require the presence of the original tag for all return requests. Without the tag, we cannot process any returns.
  7. Products under warranty (if eligible).

 

Process of Return & Refund

  1. The return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been cancelled at doorstep.
  2. We charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.

For all Orders, pickup charge is Rs 100

  1. The customer shall pack the product with due care. If the product received at the vendor’s premises is damaged or worn out, the customer shall not be eligible for a store credit.
  2. Once the returned item is received and inspected, we shall notify the customer through email or call that we have received your returned item(s). We shall also inform you off the approval or rejection of your store credit through email.
  3. For any query related to the return or refund process, please get in touch with us at care@bharatiya.live or Call our Toll Free No 1800-309-4521
  4. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 12 months without any limitations.

INTERNATIONAL REFUNDS

The store credit will take a minimum of 30 days to be fulfilled as it usually takes about 1-15 days for us to receive the goods from the customer. Upon receipt of the goods, a confirmation will be sent to the customer on the status of the same, and a store credit will be initiated. The store credit will be given for the total amount except the amount paid towards shipping and applicable taxes if any. We will not refund the customs duties, taxes, if applicable, or paid by you at the time of receiving the goods.

Bharatiya Apparel would store credit only the amount charged in INR as displayed on the website after deducting shipping and applicable taxes if any. Bharatiya Apparel https://bharatiya.live/ is not responsible for any charge levied by the credit card Issuing bank for foreign transactions.

All returns are subject to the discretion of Bharatiya Apparel but rest assured, we want the Best for your orders.

For any other questions or clarifications, please reach out to the Bharatiya Apparel Care team at care@bharatiya.live or Call our Toll Free No 1800-309-4521

Customer Service

Office Address : #69, 1B Cross Road, Defence Account Employees Layout,

A Narayanapura, Mahadevapura, Bangalore – 560016.

Toll Free No 1800-309-4521

Email Address: care@bharatiya.live